Support and Maintenance
Standby Systems provides a 24-hour emergency call-out service and offers both emergency and preventative maintenance contracts on Riello UPS products. Preventative maintenance is a Riello warranty prerequisite — see FAQ - Riello UPS Warranty.
Preventative maintenance visits cover:
- Downloading and analysis of recorded data / event history (analysis done at Standby Systems offices after the site service)
- All electrical calibrations and settings to achieve optimum performance for power-quality requirements in modern IT environments
- Thermal UPS analysis (on request)
- Cleaning of equipment to keep dust levels low (preventing tracking and machine damage)
- Mechanical checks
- Fan checks for unobstructed and correct airflow through the UPS to prevent overheating
- AC and DC capacitor checks and measurement to ensure correct filtration
Critical spares availability: Standby Systems holds comprehensive spares stock and dispatches most critical spares within a 24-hour window. The page references “over 50 years of combined UPS experience” as the basis for service depth.
Connections
- FAQ - Riello UPS Warranty — relates (PM is a warranty prerequisite), source: https://standbysystems.co.za/support/